What Is a Culture of Accountability
Accountability is more than just holding somebody up to a task or behavior; it also entails having a conversation and creating a learning opportunity for both parties.
In this Beauty of Conflict episode, Susan and CrisMarie dissect building an organization's accountability culture, focusing on learning and developing regular mutual feedback. Often, accountability is tied to a performance measure, and leaders tend to rush uncomfortable conversations instead of having spaces where they create an environment to understand what led the other party to perform certain actions or behaviors that must be corrected. These spaces also provide helpful feedback and guide team members toward learning from their mistakes. Throughout this conversation, Susan and CrisMarie give examples and tips to help anyone change their approach, build distress tolerance, and help others grow. It takes courage and practice, but trust can be built in these hard conversations, and accountability can make a beneficial impact.
Listen to this episode and learn more about how to build a culture of accountability and learning!
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What accountability means.
What is the importance of feedback.
How learning and accountability are linked.
How distress tolerance help in challenging conversations.
Why holding someone accountable builds trust with them.
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CrisMarie Campbell and Susan Clarke
Coaches, Business Consultants, Speakers and Authors of The Beauty of Conflict
CrisMarie and Susan work with leaders and teams, couples in business, and professional women.
They help dysfunctional turnaround teams into high-performing, cohesive teams who trust each other, deal with differences directly, and have clarity and alignment on their business strategy, so they create great results.
Watch their TEDx Talk: Conflict – Use It, Don’t Defuse It!
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