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What Is a Culture of Accountability

Accountability is more than just holding somebody up to a task or behavior; it also entails having a conversation and creating a learning opportunity for both parties.

In this Beauty of Conflict episode, Susan and CrisMarie dissect building an organization's accountability culture, focusing on learning and developing regular mutual feedback. Often, accountability is tied to a performance measure, and leaders tend to rush uncomfortable conversations instead of having spaces where they create an environment to understand what led the other party to perform certain actions or behaviors that must be corrected. These spaces also provide helpful feedback and guide team members toward learning from their mistakes. Throughout this conversation, Susan and CrisMarie give examples and tips to help anyone change their approach, build distress tolerance, and help others grow. It takes courage and practice, but trust can be built in these hard conversations, and accountability can make a beneficial impact.

Listen to this episode and learn more about how to build a culture of accountability and learning!

If you’d like us to speak at your organization about conflict, stress, team-building, or leadership, work with your team virtually, or coach you or leaders on your team, reach out to us!

If you enjoyed the show, please share the podcast with your family and friends, or post a five-star review on iTunes. Rating and reviewing the show helps spread the word, which means less friction and suffering for everyone, and who doesn’t want that?

Key Take-Aways

  • What accountability means.

  • What is the importance of feedback.

  • How learning and accountability are linked.

  • How distress tolerance help in challenging conversations.

  • Why holding someone accountable builds trust with them.


  • Check out our previous episodes on Whole Brain Living: Part One and Part Two.

  • Listen to more episodes of The Beauty of Conflict podcast here.

  • Find more details about Come Alive at Haven here.

  • Get your own copy of Crazy, Cracked, Warm, and Deep here!

  • Watch Ted Lasso, if it spiked your interest, here!

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CrisMarie Campbell and Susan Clarke

Coaches, Business Consultants, Speakers and Authors of The Beauty of Conflict

CrisMarie and Susan work with leaders and teams, couples in business, and professional women.

They help dysfunctional turnaround teams into high-performing, cohesive teams who trust each other, deal with differences directly, and have clarity and alignment on their business strategy, so they create great results.

Download the eBook, How to Talk About Difficult Topics, today!

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