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Dealing With High Conflict Personalities with Samantha Drum

Updated: Jul 26, 2023

How does one interact with a person who consistently causes chaos and conflict?

In this episode of the Beauty of Conflict, Susan and CrisMarie interview Samantha Drum, a high-conflict strategist and personal injury attorney, about conflictive personalities and how to handle them effectively. Samantha explains the characteristics of high-conflict people, their telltale signs, and emphasizes the importance of setting boundaries and managing one's reactions. She provides free resources and strategies to maintain dignity and self-control in challenging situations, including an Argument Playbook for de-escalating conversations, a quiz to identify high-conflict personalities, and a smear campaign survival guide. Throughout this conversation, Samantha discusses with Susan and CrisMarie how she empowers individuals to manage their responses and protect themselves rather than trying to change high-conflict personalities.

Listen to this episode to understand how to identify and manage high-conflict personalities!

About Samantha Drum

Samantha Drum helps people who feel trapped in high-conflict relationships learn real tools and strategies to take back their power and their life.

She is a high-conflict strategist and personal injury attorney with years of experience managing high-conflict people and situations, as well as coaching others to do the same.

After facing several high-conflict personalities at the start of her career, she realized a harsh truth—law school did not prepare her for managing high-conflict behavior or extreme personalities.

Her mission became clear. Samantha decided to take the time to study high-conflict personalities, to learn effective tools and strategies that she could use when she found herself in high-conflict situations. She learned how high-conflict personalities work, the way they think, and what causes them to go off, and then she implemented plans for managing the situation to minimize the damage they cause and maximize my control of the situation.

If you’d like us to speak at your organization about conflict, stress, team-building, or leadership, work with your team virtually, or coach you or leaders on your team, reach out to us!

If you enjoyed the show, please share the podcast with your family and friends, or post a five-star review on iTunes. Rating and reviewing the show helps spread the word, which means less friction and suffering for everyone, and who doesn’t want that?

Key Take-Aways

  • What defines a high-conflict personality.

  • Which are the telltale signs that someone may be dealing with a high-conflict individual.

  • Which strategies one can employ to handle interactions with high-conflict personalities and protect oneself effectively.

  • What is the primary focus in managing interactions with high-conflict personalities.

  • How staying true to personal values plays a crucial role in dealing with high-conflict personalities and maintaining self-worth.


  • Listen to more episodes of The Beauty of Conflict podcast here.

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  • Listen to past episodes of the Podcast on Apple Podcasts.


CrisMarie Campbell and Susan Clarke

Coaches, Business Consultants, Speakers and Authors of The Beauty of Conflict

CrisMarie and Susan work with leaders and teams, couples in business, and professional women.

They help dysfunctional turnaround teams into high-performing, cohesive teams who trust each other, deal with differences directly, and have clarity and alignment on their business strategy, so they create great results.

Download the eBook, How to Talk About Difficult Topics, today!

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