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It's Not What You Do, But What You Do Next That Counts



Have you ever been surprised by people’s reaction to you sharing your point of view or telling the kind truth?

For leaders this is a self-awareness issue, not about holding back passion or opinion, which is often a leader’s solution, and in the end it does not work.

The EI solution lies in paying more attention to your impact. Notice the non-verbal clues that may signal you have hit a trigger. Listen and watch for signs of defensiveness. Then instead of explaining or piling on more of your perspective, step out of the content and reflect back to the person what you think the impact is you are having.

Too often leaders try to monitor what they do – instead of paying more attention to what they do next!


CrisMarie Campbell and Susan Clarke

Coaches, Business Consultants, Speakers and Authors of The Beauty of Conflict

CrisMarie and Susan work leaders and teams, couples in business, and professional women.

They help turnaround dysfunctional teams into high performing, cohesive teams who trust each other, deal with differences directly, and have clarity and alignment on their business strategy so they create great results.

Check out their website: www.thriveinc.com. Connect with CrisMarie and Susan on LinkedIn. Watch their TEDx Talk: Conflict – Use It, Don’t Defuse It! Find your copy of The Beauty of Conflict: Harnessing Your Team's Competitive Advantage here.



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